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Quality Policy

DNAagile's Quality Policy is to enhance customer satisfaction through continuous improvement, operational excellence and the timely delivery of quality products and services.

In support of this policy DNAagile will ensure:

All employees are aware of their personal responsibilities in delivering quality, fit for purpose products and solutions for all their internal and external customers and to seek to improve process, products and performance on a continual basis. DNAagile works in partnership with employees, contractors, customers, suppliers and regulators to strive for excellent operational performance and customer satisfaction, with a particular focus on:

Im­prov­ing product and ser­vice qual­ity

Im­prov­ing cost ef­fect­ive­ness and ef­fi­ciency

Pro-act­ively man­aging in­tern­al and ex­tern­al sup­ply chains

De­vel­op­ing a pos­it­ive at­ti­tude to achiev­ing ex­cel­lent per­form­ance and to sat­is­fy­ing both in­tern­al and external cus­tom­ers

Main­tain­ing sys­tems for con­tinu­ous im­prove­ment, shar­ing good prac­tice and learn­ing from ex­per­i­ence with­in (and ex­tern­al to) the group

Having suitable arrangements for document retention and records management


DNAagile ensures that all activities are adequately resources and carried out by trained and competent people.

DNAagile has effective systems in place for Audit and Inspection and Management Review and actively uses these outcomes from these improvements which are implemented and embedded throughout the business planning process. Wherever applicable, DNAagile uses appropriate national and international standards, certification and award schemes to help satisfy customers and achieve business objectives. 

DNAagile controls, assesses and monitors changes to ensure the desired effect is achieved in all aspects of its business activities and performance.


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