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DNAtechsupport

DNAagile works hard to build close, long-term relationships with its customers. When you purchase an IT solution from us, you buy-in to a partnership with our dedicated team who work to ensure you achieve maximum return on your investment with us.

At DNAagile we take great pride in the reputation we have developed for excellence in customer service and satisfaction. The DNAagile Global Support team provide a variety of services to help you fully integrate your new ERP software into your business processes. 

Our team can assist you with the implementation and use of your software by evaluating your business and helping you match the software's capabilities to your company's operations. Through their skilled assistance with system reviews, management training and process re-engineering, our customer support team can help you increase your return on your software investment.

DNAagile has an impressive customer satisfaction and 100% retention rate — due in no small part to the services we provide through our Global Support with local teams throughout Europe, US, India and China.

Proactive Server Maintenance

Proactive maintenance is important to optimise stability and reduces unplanned downtime, you can reduce the likelihood of incidents impacting service or performance due to incompatible hardware, software, BIOS and firmware versions.

Monitoring of important services no the server can help us identify issues before they affect the business. The key areas for monitoring are usually, but not exclusively; email services, backups, anti-virus reports etc.

Monthly maintenance tasks are performed on the servers to keep the system optimised for performance and reliability. These tasks include:freeing up disk space, running Windows updates, defragmenting hard drives, system file checking etc. Yearly onsite maintenance is performed on the server to ensure physical integrity of hardware.

An effective Disaster Recovery Plan is crucial to keep downtime to an absolute minimum and keep your business functioning if disaster strikes. Annual Disaster Recovery tests are carries out to form a major part of an organisations's Disaster Recovery Plan. The plan incorporates the Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) to ensure that your operations are fully recovered as quickly as possible without an effective disaster recovery plan in place, a company can be exposed to prolonged downtime.

Time Tokens

To support the IT infrastructure outside the server, time tokens are used. The time can be used to cover any piece of IT equipment so you will not be told that something isn't covered. With this model you have a guaranteed return on your investment. There are no call-out charges as any travelling time will be subtracted from the time already purchased.

The time can be used for support or installation of PC's, laptops, software, printers, networking infrastructure etc.

Hardware and Software

We provide consultation on hardware solutions tailored to your requirements, and can supply these products to you ‘ready to go’. These include servers, PCs, laptops, printers and networking solutions as well as many more products.

Some software products can also be supplied by us, including Anti-Virus solutions and Backup solutions. 

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